Dear Jason,
Thank you for writing eBay in regard to your auction 290173254202,
which
was removed due to our Keyword Spamming policy.
I understand that you have had an auction removed for comparing your
item to other tops products in your auction description, and would like
some additional clarification concerning this matter. I would like to
take this opportunity to kindly explain this policy to you.
Jason under the eBay Keyword Spamming policy, the item *description*
can
compare the item offered to the functionality of ONE other similar
product, as long as the listing doesn't mislead buyers about which
company made the item offered.
To learn more about the eBay Keyword Spamming policy, please go to:
http://pages.ebay.com/help/policies/keyword-spam.html
Jason I am sorry that you feel we are not taking action on certain
auctions. Please understand that eBay does not target specific
auctions,
however, we will thoroughly review all the reports that are provided to
us and take the appropriate action in accordance with our listing
policies and User Agreement.
Violations of eBay policies may result in a range of actions,
including:
-listing cancellation
-limits on account privileges
-account suspension
-forfeit of eBay fees on cancelled listings
-loss of PowerSeller status
We hope you understand that due to eBay's Privacy Policy, we cannot
share specific information about other member's accounts or the actions
that may be taken. However, I would like to assure you that the
appropriate action will be taken.
With over 1 million active listings at any given time, it is not always
feasible for us to be aware of all violating listings within the time
frame of some auctions. This is why we rely on members, such as
yourself, to report these listings and bring them to our attention. As
such, you will see items on the site currently in violation of our
listing policies. However, when we receive reports for these
violations, we fully investigate each report. Listings that are found
in
violation are dealt with appropriately. Because we keep our members
privacy in the highest regard, we do not divulge what actions we may
take on these listings. As such eBay has its own guidelines and
procedures concerning listing violations, the same as we have our own
guidelines and procedures regarding members who continue to violate
eBay
listing policy.
For future reference, the easiest way to report an item which is in
violation of our policies, is to use the "Report this item" link on the
bottom of any eBay listing. To do so, take the following steps:
1. Go to the listing in violation of our policies.
2. Go to the bottom of the page to the "What else can you do?" section.
(This is below the "Ready to bid?" or "Ready to Buy?" section of the
listing.)
3. Click on the "Report this item" link.
4. Select the reasons the listing is in violation of eBay's policies,
and click Continue.
5. Select the "Email Us" link on the next page.
6. A form will open up, and the item number will already be placed in
the form for you. Simply click Send!
Alternatively, you can access this same reporting form by going to
eBay's "Help" page and clicking "Contact Us." However, you will have to
enter in the item numbers in violation manually.
We would urge you to please stay vigilant and continue to report
auctions in violation of eBay listing policies. Through working
together
we can keep eBay a fun and safe place to conduct on-line business.
Jason I certainly understand that it was not your intent to violate
this
policy. Please treat this incident as an educational experience and is
in no way meant to question your good standing in our community.
Thank you for your patience and understanding concerning this matter.
If you have any further questions or concerns, please do not hesitate
to
reply to this email and let us know.
Sincerely,
Stark
eBay Customer Support
